Returns & Refund Policy
How returns, refunds and our freshness guarantee work at Javstrade.
Last updated: November 09, 2026
30-day returns
Most unopened items in their original packaging can be returned within 30 days of delivery. Start a return from My account → Returns or email hello@javstrade.com with your order number.
Fresh, chilled and frozen items can't be shipped back. If one arrives damaged, spoiled or past its date, tell us within 48 hours with a photo and we'll replace or refund it.
Items we can't accept
- Opened personal care, health and hygiene products
- Gift cards and clearance items marked final sale
- Items damaged through misuse
Damaged, defective or wrong items
Tell us within 7 days of delivery with a photo of the item and packaging. We'll send a replacement or a full refund including shipping, and cover return postage with a prepaid label.
Refunds
Once your return is received and inspected, we refund the original card within 5–10 business days (your bank may take a few extra days to post it). Original shipping charges are refundable only for damaged, defective or incorrect items. You can also choose store credit in your wallet, which is instant.
Exchanges
The fastest way to exchange is to return the item for a refund and place a new order.
Order cancellations
You can cancel from your account before the order ships. Canceled orders are refunded in full to your card.
Questions
Javstrade Distribution
1250 Commerce Parkway, Suite 200, Edison, NJ 08837, United States
Email: hello@javstrade.com
Phone: +1 (732) 555-0148